Common Questions
Service Areas
Aldie, Ashburn, Bluemont*, Chantilly*, Fairfax*, Falls Church*, Great Falls*, Hamilton, Herndon, Leesburg, Luckets*, McLean*, Oakton, Oakhill, Potomac Falls, Purcellville, Reston, Round Hill*, South Riding*, Sterling, Vienna, Waterford* and Western Loudoun*.
* We service areas of these cities.
In some cases, for an extra charge, we can extend outside of our service area. Inquire for more details.
Keys/Home Entry
YDS uses on-site keys only. On-site keys are lockboxes, garage codes, door codes or onside Leasing office or concierge desk pickup.
GPS Tracking
After each visit your sitter will send you an electronic journal that includes a GPS tracked map of your visit.
Service Recommendations and Requirements.
To be able to provide you with the best quality of service we recommend you follow your pet's current routine to prevent anxiety or issues with your pet. If you just need a potty break, A 15-30 minute visit is a great option. If you have a high energy pup and would like to exercise out some energy we recommend a 30-60 minute visit. For puppies and seniors, we recommend 2 visits per day. For puppies to help with potty training, energy, and extra feeding needs. For seniors for some extra love and to help alleviate senior potty issues. For Pet Sitting we recommend 3-4 visits per day on full days, keeping your pet as close to their normal routine as possible to alleviate stress. For Cat Sits and Small Animal Care visits. We recommend at least one visit per day to check that food and water has not been knocked over, pet has not trapped themselves in a closet or become stressed from too much alone time, causing illness or injury.
Holidays
January: New Years Day** $12.00. Birth of Martin Luther King, Jr. $8.00 per visit.
February: Presidents Day $8.00 per visit.
May : Memorial Day** $12.00.
June: Juneteenth $8.00.
July: Independence Day** $14.00.
September: Labor Day** $12.00.
October: Columbus Day $8.00 per visit.
November: Veteran's Day $8.00 per visit. -Thanksgiving Day** $14.00. - Day After Thanksgiving** $12.00.
December: Christmas Eve** $12.00. Christmas Day** $14.00. -New Year's Eve** $14.00.
** Re-Occurring service are automatically cancelled on these holidays.
Additional info may be found on our services page.
Service Hours
We offer services starting from 8am-9pm. We offer extended hours for an extra charge as early at 7am and as late as 11pm.
Office Hours are Monday - Thursday 9am-4pm. Friday 9am-2pm.
Office Hours may be limited or closed on Holidays. Drop in and Pet Sitting services are available on Holidays*.
* Holiday rates may apply.
Pet Care Professionals
We employ trained staff—not contractors—because we value consistency, reliability, and professionalism. Our rates reflect our commitment to paying a fair, living wage to skilled pet care professionals you can count on. That’s part of the value built into every service we provide.
Professional Associations
As members of professional organizations such as Pet Sitters International and the National Association of Professional Pet Sitters, we stay on top of the latest industry standards and best practices. We attend conferences, participate in ongoing training programs, and host pet CPR and First Aid classes for both our staff and clients—because we want the very best for every pet in our care. Staying informed on the latest training techniques and pet health concerns allows us to prepare our sitters and provide our clients with the highest quality service, so they can feel confident, relaxed, and secure while their pets are with us.
Quality Care, No Pet Left Behind.
My pets are the closest thing I have to children, and I believe every pet deserves to be cared for with that same level of love and attention. I want our clients to feel confident that their pets are safe, happy, and well cared for—so they can truly relax and enjoy their time away. You’ll never have to wonder, Will they show up? Is my dog okay? Did my cat get the attention they need?—because we take care of everything on our end.
We also know that life can be unpredictable, which is why we have systems in place to ensure no visit is ever missed. If a sitter hasn’t arrived within the scheduled time frame, our management team is instantly alerted. In most cases, it’s a quick and simple delay, but if a sitter cannot be reached, another team member will step in immediately and contact you to let you know they’re on their way to care for your pet. No matter what happens, your pets will always receive the care they need.
