Your Dog Smiles Pet Services

Payments: All Payments are due before service begins.

Mid-Day Visits -
Monthly plan visits are due by the first of each month.  Any payments made after the first of the month will receive a $20.00 late fee. Any payments not made within 15 days of service will receive an additional $20.00 late fee.   The monthly plan is a flat rate that does not include holidays or weekends.  The rate does not change with cancelations. 

Pay as you go visits -
Will be billed to your card before the start of service.  Visits not paid in advance may receive a $1.50 fee per visit.  Any payments not made within 15 days of service will receive a $20.00 late fee.

Early morning, Evening and Weekend Visits -
Will be billed to your card before the start of service. Visits not paid in advance may receive a $1.50 fee per visit.  Any payments not made within 15 days of service will receive a $20.00 late fee.

Pet Sitting -
50% non- refundable deposit at booking. Remainder week before start of service. Holidays - 100% non-refundable deposit at time of booking.

All other Services -
Will be billed to your card before the start of service. Visits not paid in advance may receive a $1.50 fee per visit.  Any payments not made within 15 days of service will receive a $20.00 late fee.

Holidays - A small fee will apply to all Holidays which include Federal Holidays starting at $5 a visit. Please refer to our User Agreement for a complete list of our Holidays and associated fees.

No Refunds on any cancelled services. Any cancellations that meet the cancelation policy deadline will be credited to future service.

General Policies: Our Policies that allow us to provide the best care possible for your pets. Subject to change at anytime.

All new clients require a meet and greet.

For Dog Sitting- no less than 2- 30 minute visits per day. When dogs do not get enough human interaction some can develop separation anxiety(Not including client departure and arrival dates.)

For Cat Sitting -no less than 1 visit per day. Sorry we do not offer every other day.

Cancelation Policy - For non-pet sit services we ask for at least 24 hours notice to avoid fee. Any non-pet sit services that are cancelled within 24 hours, a fee equal to the price of service, may be received if we are unable to provide adequate notice to our sitters. For pet sits, deposits are non-refundable unless the sitter can reschedule the time lost.

Keys - We do ask for at least 2 sets to keep on hand, if you prefer us to not keep keys we recommend a lock box. More info on this is enclosed with our new client set up. 

Last Minute Requests - We do the best we can to accommodate all last minute needs for current clients. A charge of $10.00 may apply to any last minute changes due to paperwork, scheduling and other items that are required to accommodate the request.

If you are not a current client, Due to paperwork, scheduling and the process of our new client setup, we require at least 48 hours notice to accommodate your request. Anything less than 48 hours that we are able to accommodate will require a $35.00 rush fee for set up.

All of our sitters have completed and passed a background check by:  Certifiedbackground.com

Find us in Northern Virginia Magazines best of 2010

Erin - Fairfax, VA: February 2012

Your Dog Smiles and Kristina gave me the peace of mind that I was looking for. YDS’ Kristina provided absolutely professional and excellent care that exceeded my expectations. My babies were absolutely happy and healthy when I returned from a ten-day trip. THANK YOU!! I will definitely be calling YDS for Kristina's excellent care when I travel again.

Kelley- Arlington, VA: February 2012

Thank you for great service. What I liked the best was the text message after the visit. This really puts your mind at ease when you are traveling and you know your dog is being taken care of. Thanks Julia

Christy - Arlington, VA: January 2012

I have loved Your Dog Smiles since the Groupon. I use them explicitly. Julia is absolutely amazing and I love her detailed notes. It brings a smile to face every time (sometimes I laugh out loud!) I read them because I know Finn is in good hands. I trust her and I know she is taking good care of him. I also know that Finn probably greets her super excitedly now and that makes me happy.

Kim - Fairfax, VA: January 2012

Thanks to Colleen, this was the most relaxed I have ever been on a trip. She checked in daily and sent me lots of pictures. I think both dogs were a little disappointed to see us return!

David - Arlington, VA: January 2012

We are very happy with the service YDS provided during our recent week-long cross country trip. Our pet sitter, Annie, visited and fed our precious cat daily and provided us with text messages and even a photo after visits. We definitely plan on using YDS for future trips.

Chloe - Arlington, VA: January 2012

YDS and our sitter Julia are awesome! I used them for the first time this Christmas break and when I needed to extend the visits for New Years they were there to help. Julia kept in touch over the time to make sure I didn’t need extra visits and left a detailed log of her visits. The girls were very happy when I came home and well taken care of! I highly recommend YDS; its convenient and the staff really cares about their clients/pets!

Linda - Ashburn, VA: January 2012

Jane is awesome... she leaves detailed notes on the visit and any happenings while I've been away. I've been pleased with how she took care of my fur babies and the messes they sometimes create. I feel good leaving them in her hands. Thanks Jane!

Melissa - Reston, VA: January 2012

Jamie took super care of our two dogs on New Year's Eve. She took them out for a nice walk after dinner and made sure all was well with them.

Lauren - Arlington, VA: December 2011

I think YDS is great! I'm always confident in their service and that my pets will be well cared for. Thank you so much for everything!

Patty- South Riding, VA: September 2011

YDS has been awesome. Vin loves Maribeth, who comes to visit him during our long days at work. I would definitely recommend YDS.

Carrie- Reston, VA: September 2011

YDS was a HUGE help in a short amount of time while I had travel plans. They were so eager to help and provide a truly pleasant and professional experience. The detailed reports comforted me as I was out of town, providing me information on the daily dog walks. Hudson was excited each walk and I would definitely recommend the services of YDS to anyone! I plan to use them often again in the future.

Katie- Arlington, VA: September 2011

We've used YDS for the last two years and have always been impressed with the ease of making appointments, the professionalism of the sitters, and Colleen's quick responses. The level of service is always outstanding. Julia has been particularly fantastic. Ally is no longer upset when we leave on vacation, because she knows Julia will be there to give her tons of attention!

Carrie- Annandale, VA: September 2011

We have been so pleased with our experiences! The website set-up with the forms and reservations is impressive....and Marta (our pet sitter) is wonderful! She is so very sweet. We don't worry how Maizie is doing when we are away because we know she is getting love during her visit from Marta....and we love coming home to a note. Thank you so much, Marta!

Margret- Fairfax, VA: August 2011

Kudos to YDS and Maribeth! Colleen, Wanted to say thanks so much for putting my mind at ease when I was away. I really appreciate the care Clayton received and especially the daily update text messages I got from Maribeth. I was so worried about Clayton, since he's been through a major adjustment with our recent move from Florida and he's spoiled. I am very picky about how things get done with Clayton and Maribeth followed all my notes and instructions perfectly. Clayton seemed absolutely fine when I returned home. Thanks again. Look forward to Maribeth's \"Clayton visits\" while we are away again!

Amy- Reston, VA: August 2011

Both Sara and Tam watched over my 18yr old Husky, Nakai. He was in great hands and I didn't worry about him during our whole trip. Sara also watched my son's 10 mo old Pitt, Mia Moo Cow and again, we had no doubts she was in good hands. We recieved daily goofy pictures of her (Mia, not Sara). I enjoyed reading their daily notes on both dogs, upon our return. I would definitely recommend YDS for any pet sitting needs.

Lauren- Sterling, VA: August 2011

YDS was a lifesaver during my period of shift work. I found the website easy to use and appreciated the notes that Rebekah left for me. My dog takes a while to warm up to people, but Rebekah had him on the leash and walking outside by the second visit! I would definitely use YDS in the future.

Marie- Arlington, VA: August 2011

This was my first time leaving Toby after less than two weeks in our new apartment and I was incredibly nervous about how he would do alone all weekend. I really shouldn't have worried, Toby loves his mid-day walks with Julia and didn't seem to notice I was gone. When I got home he was napping and was in no rush to wake up and greet me. Once he finally decided to get up he was very happy to see me, but I was so relieved to see him so relaxed and comfortable even though he is still adjusting to the new place.

Nicholai - Herndon, VA: July 2011

Sara was fantastic. I know Pancake had a great time on their walks. Plus the YDS website was easy to navigate and set appts. Thank you.

Tonya - Herndon, VA: May 2011 

Sara with YDS was great!  Our two labs were in good hands while we were away.  Colleen was great two and came to save the day on an unrelated issue when we needed a copy of our shot records when our vet was closed.

Thank you both!!!

Lindsey - Reston, VA: May 2011 

We have been so happy with the service and professionalism we have experienced with YDS. Sara and Colleen have been wonderful with Sparrow (our 7 month old boxer).  We sometimes work  unpredictable schedules, and knowing YDS is there to maintain consistency and provide attention for Sparrow is such a relief.  Thank you! 

Jocelyn - Springfield, VA: March 2011 

I am very pleased with the services YDS has provided. My mind is at ease when I am at work knowing that James is being taken care of and walked every afternoon, regardless of weather conditions. Marta is so nice and very attentive with James' needs, and I don't know what I would do without her. Colleen is wonderful and very thorough with anything that may come up from day to day. I would highly recommend YDS to anyone whose furry friends are a part of their family and who are looking for someone to take care of your pets and treat them as their own.

Gina - Reston,  VA: February 2011 

YDS is extremely accomodating to the needs of the client, and is flexible with scheduling.  I know that I can turn to them at anytime to ensure my dog's happiness!  Rebekah has been wonderful to work with, she is very attentive to Penelope's needs and I never worry about knowing if my dog is happy and well taken care of!

Kathleen - Sterling,  VA: February 2011 

Katie is happy to work with Gigi.  Gigi can take some time warming up to people, but after a week or so, things started to go very well between the two of them.  Thanks for taking such good care of Gigi, Katie!

Kelly  - Leesburg,  VA: February 2011 

Beth is awesome!  Always so great with her notes/updates, coming on time, so attentive to last minute requests and even went so far above and beyond with picking up an accident that Katie left one afternoon.  I trust Beth to the fullest and know that Katie is in the best hands. It's smooth sailing when working with Beth and I'm so grateful.  Katie truly loves her 2nd mommy!  Thank you YDS for bring Beth into our lives!

Julie -  Sterling,  VA:  December  2010

After interviewing several pet sitting services and then meeting Colleen, I thought that Your Dog Smiles was for our family, and I was absolutely right.  The anxiety that I felt when I left my 2 very large, very hairy, very excitable dogs--(a Golden Retriever and a German Shepherd)--for the first time was almost overwhelming.  My mind was quickly put at ease when I got the first (of many) texts from their sitter, David.  Knowing he was there to provide their daily medicine, walk, play, feed, and give them the love that I couldn’t for a few days was so significant to me.  I received regular updates while gone and a summary when I returned.  David spent extra time ensuring that they were well played-out and content before leaving the house.  I absolutely recommend YDS to anyone who is contemplating hiring their services, and I will absolutely use them in the future to care for my girls, Freedom and Zoe.  My family and I thank you so much for being so accommodating, caring, fun, thoughtful, and for treating our girls as if they were your own.

Joy - Hendon,  VA: July 2010

Amazing service.  Kristen was wonderful with my little dachshund Cary.  Normally my travelling upsets Cary so much that I dread taking vacation.  The service was WONDERFUL. Cary was happy, which made for a relaxing vacation for Mom. 

Sean and Hillary - Reston, VA :   February 2010

Ever since we met with Colleen to begin service with Your Dog Smiles, we have been impressed. Everyone is incredibly friendly, and it is such a relief to not have to worry about whether or not our pets would be taken care of. When we went to the Caribbean for our wedding, Your Dog Smiles stayed over and took such great care of our cat and dog, sending pictures and putting our minds at ease while we were out of the country.

Colleen, Megan, and Jaime - thank you all so much!! Sushi and Shiloh look forward to seeing you all after the \"snowmeggedon\" this weekend!

Dal Rae  - Arlington, VA :   January 2010

We used the pet taxi service and were really happy as the rate was reasonable and our dog arrived safely.  Other services were charging outrageous prices including wait time, distance from their office to the pick-up, and additional \"congestion\" fees.  There were no hidden costs and we liked the honest service.

Kendra - Burke, VA :   January 2010

Colleen and her staff are always so attentive with my dogs.  They take extra time to make sure each one of my three pups get love and attention with each visit.  They have gone above and beyond, even calling me one day to alert me to a possible issue with my boxer.  I know my kids are in great hands with Your Dog Smiles!

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